FAQs

How Can I Contact Local Luxuries?

For any inquiries, please email us at info@shoplocalluxuries.com. Our customer service team is happy to assist you.

Do You Ship Internationally?

Yes, we offer worldwide shipping.

Where Do You Ship From?

All orders are shipped from Hawaii.

Can I Modify or Cancel My Order?

We process orders as quickly as possible. If you need to make changes or cancel your order, please submit your request within 6 hours of purchase. Requests made after this period cannot be accommodated. However, once you receive your order, you may return it for a full refund.

What Payment Methods Do You Accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal.

When Will My Order Be Processed?

Orders are processed Monday through Friday and typically ship within 1-3 business days from the order date. Please allow additional processing time during holidays and sale events. Orders do not ship on weekends.

How Long Will It Take to Receive My Order?

Due to high demand, orders may take 2-4 weeks to arrive. We appreciate your patience and understanding.

If you have any questions or need further assistance, feel free to email us at info@shoplocalluxuries.com.

What If I Don't Receive My Order?

If your order has not arrived within 45 days of shipping, you are eligible for a full refund.

Will I Be Charged Customs or Taxes?

All prices on our website are listed in U.S. Dollars and do not include taxes or duties. Depending on your location, you may be responsible for import duties, taxes, and customs fees upon delivery. These charges are determined by your local customs office and are not covered by us. We are not liable for shipping delays caused by customs. For specific details, please contact your local customs authority.

How Do I Return an Item?

To initiate a return, please contact us at info@shoplocalluxuries.com for further instructions.

What If My Order Arrives Damaged, Incorrect, or Incomplete?

If you receive an incorrect, defective, or damaged item, please contact us immediately with your order number and clear photos of the issue. We will work quickly to resolve the matter.

When Will I Receive My Refund?

Refunds are issued to your original payment method. If you paid by credit or debit card, funds will be processed within 7-10 business days after your return is received or your cancellation request is approved. Processing times may vary depending on your bank. If you have not received your refund, please contact your bank or credit card provider.